Refund & Cancellation Policy

Animal reservations — cancellations

Live animals and insects are final sale once dispatched (see our Return Policy). A reservation may still be cancelled before the animal is dispatched. Cancellation terms:

• Token / deposit paid, cancelled before dispatch — 50% of the deposit is refunded. The remaining 50% covers holding, feeding, and husbandry costs incurred during the reservation period.
• Full amount paid, cancelled before dispatch — a 10% cancellation fee is deducted; the remaining 90% is refunded.
• After dispatch — no cancellation or refund is possible once the animal has left our facility.

Refunds are transferred to the same UPI ID or bank account used for the original payment, within 7 business days of written cancellation confirmation (WhatsApp or email). Our live-delivery guarantee (replacement if an animal arrives deceased) is covered separately under the Return Policy.

Supply orders — refund timing

Return/exchange eligibility for enclosures, equipment, and other supply items is set out in full in our Return Policy. Once a return is approved, refunds for supply orders are transferred via UPI or bank transfer within 7 business days of the returned item being received and confirmed.

Paid consultations

Paid care consultations may be cancelled for a full refund if cancelled at least 24 hours before the scheduled time. Cancellations within 24 hours, or no-shows, are non-refundable.

How to request a cancellation or refund

Contact us on WhatsApp at +91 99553 97683 or email admin@exotaria.com with your order/reservation reference. We will confirm eligibility and the next steps in writing.