— The process

How ordering
actually works.

Six steps between a WhatsApp message and an animal at your door — no online checkout, no surprises on price, nothing shipped before it clears quarantine.

Registered businessPapers before paymentRefundable depositLive-arrival guarantee
Step 01

You reach out

Message us on WhatsApp or enquire on a listing and tell us what you’re looking for — species, morph, budget. We talk it through with you before anything is finalised.

Step 02

We send your invoice

Once we’ve confirmed what you want, we share a proper invoice for the animal — species, price, everything itemised. Nothing is charged before you’ve seen this.

Step 03

You secure it — token or full payment

Payment is UPI or bank transfer, shared directly with you — never an online checkout. How much depends on the invoice total.

Invoice above ₹5,000

Pay a 20% token to hold your animal. Balance is settled once quarantine clears, before shipping.

Invoice ₹5,000 or below

Paid in full upfront — no token split at this range.

Step 04

We finalise with the breeder & quarantine

Your animal is confirmed with the breeder and held back for a health quarantine period before it travels — nothing ships without clearing this first.

Step 05

We share videos

Before your animal ships, we send you videos of it — so you see exactly what’s coming your way, not just a listing photo.

Step 06

We ship

Escorted delivery to your door, with a live-arrival guarantee. Packaging and transit detail is on our Shipping page.

— Why Exotaria

Why order from us.

Papers before payment

You see the invoice and documentation before a rupee moves. Settlement is always off-site — UPI or bank transfer, shared directly, never an online checkout for a live animal.

Udyam-registered, real business

Exotaria is run by Arrexar, a registered Udyam MSME — a real, traceable Indian business, not an anonymous listing. Registration details are in our footer on every page.

We keep these animals ourselves

Every species we list is one we’d keep in our own collection. We visit our breeders personally, so what you get is what we’d be comfortable bringing home.